Workforce Development Board of Herkimer, Madison & Oneida Counties, Inc.

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The Workforce Development Board, Herkimer, Madison, and Oneida Counties, Inc. (WDB HMO), DBA Working Solutions, is part of the Public Workforce System, a network of federal, state, and local offices that support economic expansion and develop the talent of the nation’s workforce.

Defense Finance and Accounting Service (DFAS) is hiring for Contact Representative positions GS-0962-4/5 - Teleworking Available!

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Customer Service Representatives Needed! Seeking motivated individuals with excellent communication skills to answer incoming calls and emails from active and retired military and civilian customers.

Benefit Highlights Include:
Day Shift, M-F no weekends
Teleworking available
11 Paid Holidays Per Year
Paid Vacation and sick Time
Health, Dental and Vision Insurance
Retirement Benefits
Tuition Assistance and Career Development

Duties:
• Responds to customer inquiries with complete and accurate information by returning telephone calls or responding in writing when necessary.
• Explains clearly, accurately and concisely to customers in layman's terms, the outcome of research, decisions, options, or time-frames required to resolve an inquiry.
• Develops applicable solutions to problems and ensures corrective actions are completed.
• Analyzes customer accounts to identify computation problems, erroneous data, incorrectly processed transactions, duplicate charges, missing documents, and address corrections.

>Contact Person/How to apply
For more information please visit and apply through USA Jobs.

The opening date for this announcement is today 01/17/2023 and it will close 02/17/2023.

 

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Working Solutions
209 Elizabeth Street
Utica, New York 13501

Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.

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