Contact Representative (Position is located within the Call Center Operations) GS 962 04/05

Part-time – up to 32 hours a week

Customer Service Representatives Needed! Seeking motivated individuals with excellent communication skills to answer incoming calls and emails from active and retired military and civilian customers.

Benefit Highlights Include:
Day Shift, M-F no weekends
Teleworking available
11 Paid Holidays Per Year
Paid Vacation and sick Time
Health, Dental and Vision Insurance
Retirement Benefits
Tuition Assistance and Career Development

Duties
• Responds to customer inquiries with complete and accurate information by returning telephone calls or responding in writing when necessary.
• Explains clearly, accurately and concisely to customers in layman's terms, the outcome of research, decisions, options, or time-frames required to resolve an inquiry.
• Develops applicable solutions to problems and ensures corrective actions are completed.
• Analyzes customer accounts to identify computation problems, erroneous data, incorrectly processed transactions, duplicate charges, missing documents, and address corrections.

Job location – DFAS Rome, 325 Brooks Road, Rome NY 13441

How to apply
For more information please visit and apply through USA Jobs. The opening date for this announcement is 03/02/23 and it will close 03/15/2023.
https://www.usajobs.gov/GetJob/ViewDetails/710082600